سياسة الاستبدال والاسترجاع

Return and Exchange Policy at RampLas We are committed to our customers' satisfaction, and we strive to provide a reliable and smooth shopping experience. Therefore, we clarify the following return and exchange policy: Cases where returns or exchanges are accepted: If the product arrives damaged, broken, or incomplete. If a wrong product different from what was ordered was sent. Report within 3 days of receiving the order. Cases where returns are not accepted: If the coffee beans package has been opened or used. If coffee tools have been used or packaging removed. After more than 3 days from receipt without reporting. If the reason for the return is a change of opinion or personal taste after use. General conditions: The product must be in its original condition and unused. The customer bears the shipping cost if there is no error from the store. The refund will be processed within 3-5 working days after receiving and inspecting the product by our team. To contact us: We are happy to serve you through support channels: Email: [email protected] WhatsApp: +966505414964